General Queries

[vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#eff2fb” scene_position=”center” text_color=”dark” text_align=”center” class=”margin_top_110″ id=”how_we_work” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” text_align=”left” css=”.vc_custom_1534597350434{padding-top: 40px !important;padding-bottom: 35px !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/1″ column_border_width=”none” column_border_style=”solid”][vc_raw_html]JTNDZGl2JTIwaWQlM0QlMjJjbXNtYXN0ZXJzX2hlYWRpbmdfcjBjZ3F0NWhwciUyMiUyMGNsYXNzJTNEJTIyY21zbWFzdGVyc19oZWFkaW5nX3dyYXAlMjBjbXNtYXN0ZXJzX2hlYWRpbmdfYWxpZ25fY2VudGVyJTIyJTNFJTBBJTNDJTJGZGl2JTNFJTNDZGl2JTIwaWQlM0QlMjJjbXNtYXN0ZXJzX2hlYWRpbmdfd2NuMmVienY0ZSUyMiUyMGNsYXNzJTNEJTIyY21zbWFzdGVyc19oZWFkaW5nX3dyYXAlMjBjbXNtYXN0ZXJzX2hlYWRpbmdfYWxpZ25fY2VudGVyJTIyJTNFJTBBJTA5JTNDaDIlMjBjbGFzcyUzRCUyMmNtc21hc3RlcnNfaGVhZGluZyUyMiUzRUdlbmVyYWwlMjBRdWVyaWVzJTNDJTJGaDIlM0UlM0MlMkZkaXYlM0U=[/vc_raw_html][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#eff2fb” scene_position=”center” text_color=”dark” text_align=”left” bottom_padding=”50″ overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/6″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”2/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][toggles style=”minimal” accordion=”true”][toggle color=”Default” title=”What are your operating times?”][vc_column_text]Local Steam Cleaning is operational on the below working hours:

Mon 7:00 AM – 7:00 PM
Tue 7:00 AM – 7:30 PM
Wed 7:00 AM – 7:00 PM
Thu 7:00 AM – 7:00 PM
Fri 7:00 AM – 7:00 PM
Sat 9:00 AM – 4:00 PM
Sun 9:00 AM – 4:00 PM

Holidays: Local Steam Cleaning is closed Christmas, New Years, and Labor Day.[/vc_column_text][/toggle][toggle color=”Default” title=”What cleaning solutions do you use?”][vc_column_text]Local Steam Cleaning makes sure that we do not do any impact to nature, environment and those dwelling in their homes and commercial spaces. Our team only uses eco-friendly. We only use cleaning agents and solutions that are environment-friendly to protect mother nature, ensure our client’s safety and protect our cleaners.[/vc_column_text][/toggle][toggle color=”Default” title=”What is your Pet Policy?”][vc_column_text]For the safety and security of your pets please have dogs and cats crated or gated prior to our arrival.[/vc_column_text][/toggle][toggle color=”Default” title=”Do you accept key drop off at another location after cleaning is done?”][vc_column_text]Yes. However, extra charges apply to cover travel cost.$15.00 each side[/vc_column_text][/toggle][toggle color=”Default” title=”Do you perform outside cleaning?”][vc_column_text]Yes. We provide sweeping and cobwebs removal only on balconies, garages, decks. If further cleaning is required, please discuss it during your booking.[/vc_column_text][/toggle][toggle color=”Default” title=”Do you perform rubbish removal?”][vc_column_text]We do not cover rubbish removal from either inside or outside of the house due to law restrictions .our business polices let us know in advance we can arrange third party.[/vc_column_text][/toggle][toggle color=”Default” title=”How long can you finish the cleaning works?”][vc_column_text]

The duration of cleaning will depend on the items that you require to be cleaned. Our team will give you the estimated timeframe once we visit your place for live assessment.

[/vc_column_text][/toggle][/toggles][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/6″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”30″ class=”margin_bottom_0″ overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-gradient-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Medal-2″ min_height=”150″ link_url=”/faqs/getting-started-and-booking-your-appointments/”]

Getting Started

Include how to Booking Your Appointments[/fancy_box][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-gradient-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Open-Book” min_height=”150″ link_url=”/faqs/general-queries/”]

General Queries

Include Work Timings, Pet Policy, Rubbish Removal[/fancy_box][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-gradient-1″ box_alignment=”left” enable_animation=”true” animation=”none” icon_iconsmind=”iconsmind-Calendar-Clock” min_height=”150″]

Making a booking

Including how to make a booking[/fancy_box][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-gradient-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Credit-Card2″ min_height=”150″]

Payments

Cleaning cost, refunds and payment information[/fancy_box][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-gradient-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Speach-BubbleComic3″ min_height=”150″]

Leaving feedback

Leaving cleaner feedback, giving feedback to us.[/fancy_box][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-gradient-1″ box_alignment=”left” enable_animation=”true” animation=”none” icon_iconsmind=”iconsmind-Pen-4″ min_height=”150″]

Booking changes

Amending/cancelling bookings. Viewing next and future bookings.[/fancy_box][/vc_column][/vc_row]